Terms & Conditions for use of the Awraq platform

The Awraq platform is operated by Al-Awraq Al-Mushaffara Company, a limited liability company registered in the Kingdom of Saudi Arabia.

In these Terms, the company and the platform are referred to as "Awraq", anyone who uses the platform as the "User", and anyone who orders its products or services as the "Client".

1. 1
   The User agrees to these Terms through the electronic acceptance step when creating an account, and agrees to the service terms and the order summary before payment.
2. 2
   Legal capacity is required and the User must be at least eighteen years old. Anyone using the platform on behalf of another person confirms that they hold the necessary authority.
3. 3
   The User undertakes to provide accurate, up-to-date information, to protect their account credentials, and to notify Awraq on suspicion of unauthorised use.
4. 4
   Awraq retains the electronic records needed to evidence consents, orders and transactions, in accordance with the applicable regulations and the Privacy Policy.

1. 1
   Awraq provides opinion, comparison, transparency and auction reports, along with real estate advisory and analytics services and other products it makes available within the scope of its licences.
2. 2
   The description of each service sets out its nature, its scope, the areas it covers, and the extent to which it is tailored to the Client or made available to the public.
3. 3
   Naming a product in these Terms does not mean it is currently available. The services available and their features are as set out on the platform.
4. 4
   Ordering a report does not engage Awraq to negotiate, broker a transaction or represent the Client, unless a separate service expressly provides for this and meets its regulatory requirements.
5. 5
   Using a standard template, the name of a product, or the ability to share it does not in itself change the regulatory classification of a service, which is determined by its actual nature and the way it is delivered.

1. 1
   Real estate advisory and analytics services are carried out by individuals affiliated with Awraq and registered with the Real Estate General Authority in line with the requirements of the service.
2. 2
   Technical and automated tools may be used for supporting work, with professional responsibility remaining with the company and its practitioners according to their roles.
3. 3
   Awraq reports are limited to real estate opinion, advice and analysis within the announced scope of the service and the licences the company holds. These reports are not a real estate valuation, an engineering opinion or report, a legal opinion or advice, or a financial or funding opinion or advice.
4. 4
   Each of those disciplines has its own professional scope and its own regulatory, qualification and licensing requirements. Awraq’s advisory and analytics licences do not, in themselves, confer authority to practise them.
5. 5
   The reports do not include an engineering or on-site inspection of the property, a comprehensive legal verification of title, rights and obligations, or an assessment of the Client’s creditworthiness or borrowing capacity. The presence of prices, data or comparative calculations in a report does not change its scope, and does not substitute for obtaining the appropriate specialist service.
6. 6
   Reports reflect the information available on the date stated in them and do not include ongoing updates unless the service provides for this. They do not guarantee that a transaction will complete, that a return will be achieved, or that the property is free of defects.
7. 7
   The Client makes their decision after carrying out their own verification and inspection and engaging a qualified, licensed valuer, engineer, legal specialist or financial specialist as the nature of the matter requires — without prejudice to Awraq’s professional obligations within the scope of its service.
8. 8
   Contracting, form, registration and filing requirements are met wherever they apply to the service; these Terms do not replace them.

1. 1
   The Client reviews the product type, its details, its scope, its price and its delivery time before payment, and is given the opportunity to correct the information.
2. 2
   The platform states whether a product is available immediately or requires screening before execution is accepted.
3. 3
   For orders that require screening, payment confirmation alone does not constitute final acceptance. The Client is notified of acceptance or rejection within the period stated before payment.
4. 4
   An order may be rejected for insufficient information, for falling outside the scope of the service, because it cannot be carried out, or because of a professional or regulatory impediment. On rejection, the full amount collected for it is refunded.

1. 1
   The total price, taxes and mandatory fees are shown before payment, and no further fees are added without the Client’s consent.
2. 2
   A payment confirmation and an invoice are issued in accordance with regulatory requirements.
3. 3
   Where subscriptions or bundles are offered, their duration, benefits, credit validity, and cancellation and renewal terms are explained before purchase. Automatic renewal is only activated after it has been explained and the Client has consented, and a means of stopping it is provided.
4. 4
   Changes to prices or products do not affect accepted orders or paid subscription periods. The conditions and validity periods of any promotional prices or discounts are explained before purchase.

1. 1
   The execution or availability date, and the point from which the period is counted, are stated before payment.
2. 2
   If an order requires further information, Awraq notifies the Client of what is needed and of the effect any delay in providing it has on the delivery date.
3. 3
   Where a material delay is expected, the Client is notified of the reason, the proposed date and their rights in relation to the order. The notice does not extinguish their statutory right to terminate or obtain a refund.
4. 4
   Delivery occurs when the report is actually made available in the Client’s account or by the agreed means, together with notification. A broken link or an unusable file does not constitute valid delivery.
5. 5
   Where access to a report, its download, or its validity period is limited, this is explained before purchase. Expiry does not extinguish the Client’s right to object to an error that existed when the report was issued.

1. 1
   The cancellation and refund provisions for a service are shown before payment, without reducing the Client’s statutory rights.
2. 2
   If Awraq rejects an order, or is unable to carry it out before work begins, the full amount paid is refunded.
3. 3
   Withdrawal and termination rights, and their exceptions, apply in accordance with the E-Commerce Law and its Implementing Regulation. Neither the start of execution nor describing a product as digital amounts, on its own, to a general waiver of those rights.
4. 4
   If the Client requests cancellation after part of the service has been carried out, the claim is handled according to what was actually performed, the published terms and their statutory rights; no amount is deducted without a clear and legitimate basis.
5. 5
   Where there is an error or a mismatch with the agreed scope, Awraq carries out the correction, completion or re-execution at no additional charge. If appropriate remediation is not possible, the Client’s rights to a refund or other due compensation apply.
6. 6
   A difference between a professional opinion and the Client’s expectations is not, on its own, an error. Changing the property or widening the scope of the report is treated as a new order unless the service already covers it.
7. 7
   Once entitlement to a refund is established, Awraq initiates the refund within five business days and notifies the Client of the transaction reference and the expected time for it to arrive, subject to any shorter statutory period that applies.

1. 1
   The User undertakes to use the platform lawfully. Providing misleading information, impersonation, compromising systems, distorting reports, or using them for abuse or defamation is prohibited.
2. 2
   It is not permitted to claim that an Awraq report was issued or approved by the Real Estate General Authority, or to present it as a real estate valuation, an engineering report, or a legal or financial opinion.
3. 3
   The product terms determine the rights of use, sharing and commercial publication. A report may not be resold, stripped of its details, or excerpted in a way that changes its meaning.
4. 4
   Transparency reports may be used or shared within an advertisement where the product terms allow it, provided the report’s context, validity and verification link are preserved and no guarantee or approval is implied that does not exist.
5. 5
   The privacy of data subjects and the confidentiality of information are respected when reports are shared.
6. 6
   Awraq and the owners of the underlying sources retain the intellectual property rights granted to them by law.

1. 1
   Awraq uses sources that may lawfully be accessed and used, and exercises professional care in selecting information, verifying it and explaining its limitations.
2. 2
   Relying on external data does not relieve Awraq of its professional duties, and the company does not warrant that information will remain unchanged after the date of the report.
3. 3
   The Client undertakes to disclose their relationship to the property or the advertiser whenever this is requested in order to assess conflicts of interest.
4. 4
   A Client ordering a report may not make payment conditional on a particular outcome or on the omission of material information.
5. 5
   Awraq observes the prohibitions applicable to the activity, including the prohibition on carrying out real estate analytics on the basis of a paid advertisement. Disclosing a sponsorship or relationship is not sufficient to override a regulatory prohibition that applies to the service.

1. 1
   Data is processed in accordance with the published Privacy Policy, which explains the purposes of processing, sharing and retention, the rights of data subjects, and cookies.
2. 2
   Accepting these Terms is not an open-ended consent to data processing or to marketing messages. The necessary consents are requested specifically.
3. 3
   Account, security, order, payment and delivery notifications are sent through the channels registered with Awraq.
4. 4
   Privacy requests may be submitted to contactus@awraq.sa.

For details of how your data is processed, see the Privacy Policy.

Complaints are submitted by email to contactus@awraq.sa — please include the order number, a description of the problem, and the information needed to examine it.

1. 1
   Awraq acknowledges receipt of a complaint and provides the Client with a reference number within two business days of receiving it.
2. 2
   Awraq provides an initial response setting out the result of its preliminary examination, or the further information required, within five business days of receiving the complaint.
3. 3
   Awraq completes its handling and informs the Client of the outcome and the reasons for it within ten business days of receiving all the necessary information. If a case requires additional time, Awraq notifies the Client before the period expires of the reason for the extension and the new date, provided that total handling time does not exceed thirty calendar days from the date the complaint was received.
4. 4
   If a complaint cannot be resolved within that maximum, Awraq provides a reasoned response setting out what has been done and what remains outstanding. A complaint is not treated as resolved merely because the period has elapsed or because it has been closed administratively.
5. 5
   Business days means Sunday to Thursday, excluding official holidays in the Kingdom of Saudi Arabia. Any shorter statutory period applies where it is mandatory.
6. 6
   If the Client is not satisfied with the handling of a complaint, or Awraq misses the stated deadlines, they may escalate to:

   • The Real Estate General Authority — for advisory and analytics services and regulated real estate activity, through its official complaint channels or on 199011.
   • The Ministry of Commerce — for e-commerce and consumer rights within its remit, through the "Balagh Tijari" application or on 1900.
7. 7
   The Client is not required to exhaust Awraq’s internal procedures before approaching a competent authority, and those procedures do not prevent the Client from pursuing their rights before the courts.

1. 1
   Awraq undertakes to perform the service with the professional care required. The limits on the scope of the reports do not relieve the company of liability for a breach of the agreed service.
2. 2
   Nothing in these Terms excludes liability for fraud or gross negligence, or any liability that may not be excluded by law.
3. 3
   An account may be restricted to the extent necessary to address fraud, a breach, a security risk, or to satisfy a regulatory requirement, with notice to the User wherever possible.
4. 4
   Suspension of an account or discontinuation of the platform does not extinguish the Client’s rights in respect of earlier orders or amounts due to them.
5. 5
   Account closure may be requested at contactus@awraq.sa, subject to settlement of outstanding orders and retention of data required by law in accordance with the Privacy Policy.

1. 1
   These Terms govern use of the platform generally; the service terms and the order summary set out the details the Client agreed to before payment; and the Privacy Policy explains how data is processed.
2. 2
   The Terms may be updated, stating the version and its effective date, notifying Users of material changes and requesting consent where required.
3. 3
   Amendments do not apply retroactively to an accepted order except with the Client’s consent or under a regulatory requirement. Awraq retains the version associated with each order.
4. 4
   An invoice, a report or a delivery notice is not used to add terms that were not shown before purchase, or to reduce the Client’s rights.

1. 1
   These Terms are governed by the laws of the Kingdom of Saudi Arabia, and disputes fall to the judicial body competent under those laws.
2. 2
   Amicable settlement or the complaints procedure does not affect either party’s right to approach the competent authorities.
3. 3
   By ticking the "I agree to the Terms & Conditions" box, the User confirms that they have read and agreed to them, and that they must review the terms of each service and its order summary before payment.

To get in touch about these Terms: contactus@awraq.sa